Current Job Openings:
Director of Patient Services
 Director of Development

To apply, please submit cover letter and resume to officemanager@ccwomenshealth.org 


Director of Patient Services
Job Description

General Description: The Director of Patient Services provides direct patient care and support for non-medical, clinic volunteers.  This role is designed to effectively implement ComfortCare Women’s Health’s (CCWH) vision and mission as it relates to our clients, showing them the love of Jesus Christ and presenting practical and educational resources to assist CCWH’s clients in their pregnancy decision.  The Director of Patient Services is a full time position.

Accountable To:The Director of Patient Services is accountable to and under the direct supervision of the Vice President of Patient Services.

Supervises:No direct employee supervision.  Director of Patient Services does assist in supervision of non-medical, clinic volunteers to include patient advocates, receptionists, and Patchwork volunteers.

Qualifications:

  1. Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord
  2. Strong commitment and dedication to the sanctity of human life and related issues of abortion and sexual purity
  3. Agree with and be willing to uphold the Statement of Faith, Statement of Principle, Code of Ethics, and policies of the Clinic
  4. Have a bachelor’s degree related to counseling or healthcare services, or have two years experience with similar responsibilities.
  5. Exhibit excellent skills in interpersonal communication
  6. Demonstrate strong counseling skills
  7. Provide spiritual leadership, discipleship, encouragement and direction for the staff members and volunteers
  8. Ability to work occasional evenings and/or weekends when needed for clinic coverage or community outreach needs.
  9. Ability to travel to all three clinic locations in Staunton, Waynesboro, and Lexington.

Job Responsibilities:

Patient Care

  • Provide crisis intervention support for each patient in an atmosphere of warmth and compassion through listening and other helping skills.
  • Provide accurate information and education on abortion.
  • Provide accurate information and education on parenting and adoption.
  • Follow all policies and procedures regarding intake and in-office duties.
  • Offer support, material resources and referrals appropriate to a patient’s situation.
  • Look for teachable moments with a patient to share the love of Jesus and His plan of salvation.
  • Appropriate follow-up with patients according to the policies and procedures of the clinic.

 Shift Supervision of Patient Services Volunteers

  • Maintain and communicate patient services schedule
  • Provide accountability and supervision during volunteer hours
  • Ensure proper documentation, policy, and protocol is followed

 Patient Services Staff Development

  • Assist V.P of Patient Services in training recruits
  • Assist V.P of Patient Services in conducting regular educational opportunities
  • Assist with volunteer acknowledgment and appreciation events

Patient Services Support

  • Share the on-call responsibilities of the ComfortCare patient line
  • Assist V.P. of Patient Services with statistical reports as directed
  • Maintain non-medical patient and clinic supplies
  • Assist in ensuring a clean environment within our patient care areas

 Special Program (i.e. Patchwork) Supervision:

  • As directed by the V.P. of Patient Services, ensure program content is acceptable
  • Identify and suggest opportunities for partnership programs as a part of Patchwork course offerings
  • Maintain contact with community organizations providing coursework for Patchwork participants to ensure effective communication and accurate records of attendees
  • Track clients within Patchwork program, identifying course selection and eligibility. Make sure that appropriate client paperwork is maintained in all relevant documentation and materials available for client pick-up.
  • Coordinate location of any CCWH-provided Patchwork content and communicate accordingly to all of patient services

Public Relations

  • Represent CCWH at health fairs and other community events as needed
  • Perform public speaking to promote CCWH in the community
  • Assist with CCWH fundraisers as assigned

Related tasks

  • Diligent in prayer before opening the clinic each day and for the ministry at large
  • Perform tasks as requested by the V.P of Patient Services and the President and CEO
  • Attend all staff meetings/retreats as an integral part of the CCWH team

Evaluation:The Director of Patient Services will receive an annual evaluation by the V.P. of Patient Services.  The evaluation will consider:

  • Client care and counseling – direct patient interaction, documentation, follow-up attempts, Patchwork enrollments
  • Volunteer supervision – maintain monthly schedules, communication and tracking of volunteer training progress, and effective communication of continued training and resources for improved client service
  • CCWH support – community representation of the ministry, support in special events, and teamwork

Director of Development
Job Description

General Description:
The Director of Development is responsible for sharing the mission of ComfortCare Women’s Health (CCWH) with the communities it serves.  In doing so, this position identifies potential opportunities for greater Church/organization/community awareness and effectively helps the ministry realize such opportunities.  Once identified, the purpose of this position is to cultivate relationships with individual donors &/or larger organizations that foster greater resources for the CCWH ministry as a whole.  This is a 20 hour/week position.

Accountable to:
The Director of Development is accountable to and under the direct supervision of the Vice President of Advancement.

Supervises:
No direct employee supervision.  The Director of Development does assist in offering guidance and supervision of volunteers that aid in the realm of development-related tasks.

Qualifications:

  1. Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord
  2. Strong commitment and dedication to the sanctity of human life and related issues of abortion and sexual purity
  3. Agree with and be willing to uphold the Statement of Faith, Statement of Principle, Code of Ethics, and policies of the Clinic
  4. Dynamic human relation skills. Excellent oral and written communication skills.
  5. Experience in donor development &/or two years experience in customer service field.
  6. Proficient in computer skills to include databases and spreadsheet development/organization.
  7. Bachelor’s degree in business, marketing, communications or humanities desired.
  8. Available to work some evenings &/or weekends when required for community outreach.
  9. Ability to organize and perform daily work and special projects independently.

 

Major Responsibilities and Duties:

 Community 

  • Organizes community Churches via a systematic process that is designed to outline Churches that foster the greatest support &/or offer the best opportunities for enhanced community outreach.
  • Create an annual development strategy that identifies a manageable number of Churches to introduce to, and engage within, the CCWH ministry.
  • Identify potential Church supporters for involvement with key fundraising events. Create clear introduction/transition of communication for such events to Director of Advancement.
  • Identify and organize CCWH involvement in relevant community activities. These tasks include signing the organization up for participation and meeting the requirements to participate, ensuring needed staff and materials are available for an effective community outreach.  The Director of Development should also coordinate any pertinent follow-up and appreciation.

 Donor Engagement & Development

  • Works with the V.P. of Advancement to create an annual development strategy with a heightened focus on new donor engagement, donor retention, and enhanced donor loyalty.
  • Maintains current and accurate donor information in Waycool and CCWH specific tracking mechanisms.This information includes donor communication, donor/volunteer labels for potential future opportunities, and the categorization of community Churches.
  • Assists with the identification of potential donors to fulfill important roles within the CCWH ministry, such as table hosts, Stride coaches/managers, and potential underwriters.
  • Identifies and refers key donors to President & CEO for potential meetings and further cultivation of resources on behalf of CCWH.

Public Relations

  • Represent CCWH at health fairs and other community events as needed
  • Perform public speaking to promote CCWH in the community
  • Assist with CCWH fundraisers as assigned

Related tasks

  • Diligent in prayer for the clinic and ministry at large. Share donor/Church/community prayer requests with the CCWH staff.
  • Perform tasks as requested by the V.P of Advancement and the President and CEO
  • Attend all staff meetings/retreats as an integral part of the CCWH team
  • Research and recommends grant opportunities as indicated
  • Assist with volunteer acknowledgment and appreciation events
  • Submit updates/reports as outlined by the V.P. of Advancement.

Evaluation: The Director of Development shall receive an annual evaluation by the V.P. of Advancement. The evaluation will consider:

  • Church involvement with the CCWH ministry. This metric includes new Church participation and Church speaking opportunities.
  • Effective organization and accuracy of Church database, donor communication, and any other forms of community outreach
  • Donor engagement. This metric includes numbers related to new donors, donor loyalty, and donor retention.
  • Realization of annual goals related to community engagement and overall development.

 

To apply for this position, please submit cover letter and resume to officemanager@ccwomenshealth.org